Many of the observations we make and examples we give about “unethical” behavior are in fact based upon illegal behavior. And sometimes if not illegal, “unethical” behavior springs from a violation of what we inherently measure as right versus wrong. Rushworth Kidder of the Institute for Global Ethics in Camden, Maine makes the point that the really tough ethical decisions aren’t based on right versus wrong decisions, but spring out of right versus right decisions, decisions that are forced between competing attractive values such as truth versus loyalty, individual versus community, justice versus mercy, and so on. I know I have personally had dilemmas in these areas.
I would be interested in hearing how often insurance professionals struggle with right versus right decisions in their day-to-day work, and how they go about resolving them.
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